FAQs

  1. How do I choose the right size?

Learn more here: New Era Size Guide

 

  1. When will you have promo?

For the latest promotion updates, do follow our official page at

Facebook: New Era Malaysia

Instagram: neweramyofficial

 

  1. The item I want is out-of-stock. When will it be available?

We do not have exact dates of replenishments; however, you can refer to our official channels for latest updates on promotions and latest updates.

 

  1. What is store credit?

As we are unable to provide a direct exchange, refund in the form of Store Credit. Store Credit is a form of voucher code that can be used during check out (Only valid on neweracap.com.my). The store credit is valid for 3 months from the date of issue.

 

  1. Store Credit is expired?

Just reach out to us via chat or email at hello@neweracap.my for more information.

 

  1. What is your shipping rates?

West Malaysia: Start from RM8.00. Shipping is free for orders over RM200.00

East Malaysia (Labuan & Sabah & Sarawak): Start from RM15.00

International Shipping - At the moment, we only accept orders for delivery within Malaysia & Brunei:-

Brunei: Start from RM105.00 & above and we are using SF Express as the courier service.

 

  1. How long does it take to deliver my order?

Please allow 1-3 business days to process and ship an order. Once an order is processed and shipped, it can take 3-7 business days to be delivered depending on the product you ordered and delivery location.

 

  1. How do I track my order?

Usually when your order is shipped your will receive a notification. There would be an assigned tracking number in the notification. You may use that tracking number to track your parcel here https://ecommerceportal.dhl.com/track/

 

  1. Can I change my shipping address?

Yes, you can, as long as the order is not shipped, we can change the address for you. Just reach out to us via chat or email at hello@neweracap.my we would be happy to help you out.

 

  1. My order has been shipped but I have not received it?

At this time, we ask you to contact Ninja Van with your tracking number for more information. We are not responsible for lost/stolen packages. If your tracking information shows that your order was delivered but you did NOT receive it, please let us know via chat or email at hello@neweracap.my we can help you file the claim. 

 

For customers whose packages are lost in transit or damaged in transit please reach out to us via chat or email at hello@neweracap.my with your order number. We cannot be responsible for missing, stolen, and damaged packages; however, we can assist you in filing the claim. 

 

  1. What are the payment methods available?

We have 3 main payment gateways:

  1. Atome
  2. Razer
  3. Billplz

E-Invoicing

1.What is Malaysia e-invoicing requirement?

Inland Revenue Board of Malaysia (IRBM) had announced that the e-Invoicing initiative will be implemented in phases beginning 1 August 2024, as follows:

  • Taxpayers with an annual turnover or revenue of more than RM100 million – 1 August 2024
  • Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million – 1 January 2025
  • All other taxpayers – 1 July 2025

 

2.What is e-invoice?

An e-Invoice is a digital representation of a transaction between a supplier and a buyer. E-Invoice replaces paper or electronic documents such as invoices, credit notes, and debit notes.

 

3.What is a validated e-invoice?

An e-invoice that has been issued by seller and validated by IRBM. A validated e-invoice will contain IRBM unique identifier number (“UIN”) and a QR code. The UIN and QR code will allow traceability by IRBM.

 

4.How to request for a validated e-invoice?

For online purchase

Please go to (https://forms.gle/hYYALtZMURjDaHPx5) request for an e-invoice.

 

5.After submitting the request for an e-invoice, when can I receive the validated e-invoice?

Please allow up to 3 days for the validated e-invoice to be sent to you.

 

6.How will I receive the validated e-invoice?

It will be sent to the email address that you provided in the e-invoice request form.

 

7.Is there a timeline to request for an e-invoice?

Yes, please request for the e-invoice within the same month of your purchase.

Example: Purchase made on 27 August 2024

Last day to request for e-invoice is on 31 August 2024.

After which New Era Cap Malaysia has no obligation to issue e-invoice to customers.

 

8.Who to contact if there is any issues or questions regarding e-invoice?

Please contact customerserviceseh@gmail.com if you have any questions.