Question 1

How long will it take to receive my order?

Accepted Answer

All orders are delivered through our designated courier service provider. All orders take 1-3 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame as it would depend on the location and coverage of the courier service.

Question 2

E-invoicing

Accepted Answer

1.What is Malaysia e-invoicing requirement?Inland Revenue Board of Malaysia (IRBM) had announced that the e-Invoicing initiative will be implemented in phases beginning 1 August 2024, as follows:Taxpayers with an annual turnover or revenue of more than RM100 million – 1 August 2024Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million – 1 January 2025All other taxpayers – 1 July 20252.What is e-invoice?An e-Invoice is a digital representation of a transaction between a supplier and a buyer. E-Invoice replaces paper or electronic documents such as invoices, credit notes, and debit notes. 3.What is a validated e-invoice?An e-invoice that has been issued by seller and validated by IRBM. A validated e-invoice will contain IRBM unique identifier number (“UIN”) and a QR code. The UIN and QR code will allow traceability by IRBM. 4.How to request for a validated e-invoice?For online purchasePlease go to (https://forms.gle/hYYALtZMURjDaHPx5) request for an e-invoice. 5.After submitting the request for an e-invoice, when can I receive the validated e-invoice?Please allow up to 3 days for the validated e-invoice to be sent to you. 6.How will I receive the validated e-invoice?It will be sent to the email address that you provided in the e-invoice request form. 7.Is there a timeline to request for an e-invoice?Yes, please request for the e-invoice within the same month of your purchase.Example: Purchase made on 27 August 2024Last day to request for e-invoice is on 31 August 2024.After which New Era Cap Malaysia has no obligation to issue e-invoice to customers. 8.Who to contact if there is any issues or questions regarding e-invoice?Please contact customerserviceseh@gmail.com if you have any questions.

Question 3

How to track my order?

Accepted Answer

You can locate your tracking number from the delivery confirmation email or by logging into your account. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.

Question 4

I never got my order, what to do?

Accepted Answer

If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.

Question 5

Can i change my shipping address?

Accepted Answer

Yes, you can, as long as the order is not shipped, we can change the address for you. Just reach out to us via chat or email and we would be happy to help you out. Unfortunately, once an order has been submitted we are unable to cancel or modify.

Question 6

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 7

Can I exchange an item?

Accepted Answer

Please check our return/refund/exchange policy here.

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