Shipping & Handling


WHAT IS YOUR SHIPPING RATES?

Local Shipping:-

  • FREE SHIPPING with RM150 minimum spend. Only applicable for orders delivered in Klang Valley, West Malaysia and W.P Labuan.

Normal Rates:-

  • Klang Valley (W.P Kuala Lumpur, Selangor & Putrajaya): Shipping rate starts from RM8.00 & above

  • West Malaysia (Peninsular Malaysia): Shipping rate starts from RM8.00 & above. 
  • East Malaysia (Sabah & Sarawak): Shipping rate starts from RM15.00 & above. 
  • W.P. Labuan: Shipping rate starts from RM13.00 & above.

International Shipping: - At the moment, we can only cater to orders that are delivered within Brunei.

  • Brunei: Shipping rate starts from RM105.00 & above.

Customs Information: - If your order value exceeds RM1,000.00, the entire sum would be subject to Goods and Services Tax (GST).

 

WHEN CAN I RECEIVE THE ITEM I ORDERED?

All orders are delivered through our designated courier service provider. All orders take 1-3 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame as it would depend on the location and coverage of the courier service. 

HOW CAN I TRACK MY ORDER?

You can locate your tracking number from the delivery confirmation email or by logging into your account. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.

HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?

All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.

WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?

If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.

CAN I COLLECT MY ORDER AT NEW ERA CAP MALAYSIA OFFICE OR OUTLET?

We are sorry, currently self-collection is not available.

DUTIES & TAXES

Duties and taxes are not included in the price of the item on the product page and at checkout, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.