Shipping & Handling
WHAT IS YOUR SHIPPING RATES?
Within Malaysia:-
- West Malaysia (Peninsular Malaysia): Start from RM6.00 & above. Shipping is free for orders over RM150.
- East Malaysia (Sabah & Sarawak): Start from RM15.00 & above. Shipping is free for orders over RM150.
- W.P. Labuan: Start from RM13.00 & above. Shipping is free for orders over RM150.
International Shipping: - At the moment, we only accept orders for delivery within Singapore & Brunei.
- Singapore: Start from RM22.00 & above.
- Brunei: Start from RM105.00 & above.
WHEN CAN I RECEIVE THE ITEM I ORDERED?
All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.
HOW CAN I TRACK MY ORDER?
You can locate your tracking number from the delivery confirmation email or by logging into your account. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.
HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?
All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.
CAN I COLLECT MY ORDER AT NEW ERA CAP MALAYSIA OFFICE OR OUTLET?
We are sorry, currently self-collection is not available.