Shipping & Handling

WHAT IS YOUR SHIPPING RATES?

• Within Klang Valley (Kuala, Lumpur, Selangor, Purtrajaya) in West Malaysia – RM15.00. Shipping is free for orders over RM180.

• Outside Klang Valley in West Malaysia – RM30.00. Shipping is free for orders over RM180.

• East Malaysia (Sabah & Sarawak) - RM50.00

• International Shipping - At the moment, we only accept orders for delivery within Malaysia.

WHEN CAN I RECEIVE THE ITEM I ORDERED?

All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.

HOW CAN I TRACK MY ORDER?

You can locate your tracking number from the delivery confirmation email. To track the status of your order, please go to https://www.gdexpress.com/malaysia/home/ and enter your tracking number at the Track & Trace page. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.

HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?

All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.

WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?

If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.

CAN I COLLECT MY ORDER AT NEW ERA CAP MALAYSIA OFFICE OR OUTLET?

We are sorry, currently self-collection is not available.