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Shipping & Handling Shipping & Handling
WHAT IS YOUR SHIPPING RATES?
- Within Klang Valley (Kuala, Lumpur, Selangor, Purtrajaya) in West Malaysia – RM15.00. Shipping is free for orders over RM150 (West Malaysia Only).
- Outside Klang Valley in West Malaysia – RM20.00. Shipping is free for orders over RM150 (West Malaysia Only).
- East Malaysia (Sabah & Sarawak) - RM50.00
- International Shipping - At the moment, we only accept orders for delivery within Malaysia.
WHEN CAN I RECEIVE THE ITEM I ORDERED?
All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.
HOW CAN I TRACK MY ORDER?
You can locate your tracking number from the delivery confirmation email. To track the status of your order, please go to https://www.gdexpress.com/
HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?
All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.
CAN I COLLECT MY ORDER AT NEW ERA CAP MALAYSIA OFFICE OR OUTLET?
We are sorry, currently self-collection is not available.
WHAT IS YOUR SHIPPING RATES?
- Within Klang Valley (Kuala, Lumpur, Selangor, Purtrajaya) in West Malaysia – RM15.00. Shipping is free for orders over RM150 (West Malaysia Only).
- Outside Klang Valley in West Malaysia – RM20.00. Shipping is free for orders over RM150 (West Malaysia Only).
- East Malaysia (Sabah & Sarawak) - RM50.00
- International Shipping - At the moment, we only accept orders for delivery within Malaysia.
WHEN CAN I RECEIVE THE ITEM I ORDERED?
All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.
HOW CAN I TRACK MY ORDER?
You can locate your tracking number from the delivery confirmation email. To track the status of your order, please go to https://www.gdexpress.com/
HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?
All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.
CAN I COLLECT MY ORDER AT NEW ERA CAP MALAYSIA OFFICE OR OUTLET?
We are sorry, currently self-collection is not available.
