Return Policy

CONDITION OF RETURN AND EXCHANGE / GENERAL INFORMATION

We accept return for exchange of defective or incorrect merchandise that is unwashed or unworn within 7 days of the receipt of your order.

*Please note that all merchandises sold under promotional or markdown price are not eligible for exchange in size/color or refund.

To exchange, all merchandise must be returned in the original selling condition with all their accompanying items such as tags, documents, wrappings and packagings. Exchange is subject to stock availability.

As we are unable to provide a direct exchange, refund in the form of Store Credit will be made within 14 working days after receiving the returned items, which you can then use it to make a new purchase.

  • Shipping charge is non-refundable.

Non-returnable items: Nutrition & Food Product, Packaged Item and Discounted Item.

Electronic items: Faulty Electronic items such as Headphones, Earphones and Watches will be sent to their respective suppliers/manufacturers for evaluation upon return. We reserve the right to repair or exchange Electronic items at our sole discretion. Evaluation process requires 7 working days.

HOW TO RETURN?

Send us an e-mail at hello@neweracap.my with your order number, proof of postage such as tracking number and attach a photo showing the issue. We can then advise on how the issue can be resolved. Please allow us 14 working days to process your return after we receive the items.

We recommend if you do return an item to us, do so by recorded delivery. New Era Cap Malaysia not accept responsibility for lost returns.

Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products' packaging as if tampered with in any way, we can no longer accept the return.

Postages incurred for sending the merchandise back to us shall be borne by the buyer.

New Era Cap Malaysia online store is an independent entity and it has its own terms and conditions. New Era Cap Malaysia online store is only able to process returns for items purchase from this website. For any in-store purchases, we are unable to provide refunds. Any items bought in a particular store need to be returned directly to that store. 

 

New Era Cap Malaysia Returns Centre:
Attn: CS Team
Stream Enterprise (M) Sdn Bhd
Plaza Zurich, Level 19-01, Block B
Jalan Gelenggang, Bukit Damansara
50490 Kuala Lumpur



Tel: +6012-262-0141